Privacy Notice

This notice explains what personal information Tripulse Hyperlocal (run by Tri-Pulse Telecom (Proprietary) Limited) collects, why, and what choices you have. We keep it as simple as we can.

What we collect

• Your details: name, email address and/or mobile number, town, and a password (stored scrambled, never in plain text).
• Your interests: the kinds of deals you tell us you like.
• Your location: the town you give us, and your device location if you allow it, so we can show deals near you.
• Your activity: which deals you open or ask about, bookings you make, and messages you send to businesses through Tripulse.
• Your choices: when you agreed to these terms, and when you said yes or no to WhatsApp deals, with the exact wording you saw.
• For businesses: business and contact details, offers, and customer records you add.

Why we use it

• To create and protect your account, and send you login and confirmation codes.
• To show you deals near you and connect you with businesses you contact.
• To send deals and offers on WhatsApp only if you said yes.
• To keep the service safe, fix problems and understand how it is used.

WhatsApp deals: your choice

WhatsApp deal messages are optional and switched off unless you turn them on. We keep a record of every yes and every no. You can say no at any time by replying STOP on WhatsApp, or in your preferences. After you say no, we stop sending you deals. We may still send messages you need, such as a login code or a reply to something you asked.

Who we share it with

• The business you deal with: if you message, book with or ask about a business, it sees what it needs to reply to you (such as your name and number).
• Service providers who help us run Tripulse: for example WhatsApp (Meta) and our messaging provider, our email service, our payment partner, and our hosting. They may only use your information to provide their service to us.
• Authorities if the law requires it.

We do not sell your personal information.

How long we keep it

We keep your information while your account is open and for as long as needed to run the service and meet legal duties. Records of consent are kept as proof of what you agreed to, even after you say no or delete your account (after deletion they no longer contain your phone number). If you replied STOP, we keep that number on a do-not-message list so you are not contacted by mistake.

Your rights

You can delete your account yourself at any time from the Preferences page in the app. That erases your name, number, email, town and password. To see the information we hold about you, or to have it corrected, email info@tripulsetelecom.com from the address on your account and we will help. If you are unhappy with how we handled your information, you may also complain to the data protection authority in Botswana.

Keeping it safe

We use passwords that are stored scrambled, confirmation codes, limits on repeated login attempts, and access controls. No system is perfectly safe, so please keep your password private.

Children

Tripulse is not meant for children. If you think a child has given us their details, tell us and we will remove them.

Changes and contact

If we change this notice in an important way we will tell you. Questions: info@tripulsetelecom.com.